In February 2007, Essjay was discovered to have made false claims about his school certificates and job experiences on his Wikipedia user page and to news reporter Stacy Schiff during a report for The New Yorker.
Many people reacted in many ways to the controversy. Many articles and comments were made in electronic, print, and broadcast media; the Wikipedia community checked Essjay's article changes to check for errors and debated proposals to improve the project's handling of personal identification. In his activities as an editor, Essjay had spent less time changing the content of articles and more time addressing vandalism and resolving editorial disputes.
Wikipedia co-founder Jimmy Wales supported Essjay's use of an identity, saying, "I regard it as a pseudonym and I don’t really have a problem with it." Later Wales changed his opinion and asked for Essjay to quit his jobs with Wikipedia and Wikia. Wales stated that he withdrew his support when he learned "that EssJay [sic] used his false credentials in content disputes" on Wikipedia.
The New Yorker interview
Stacy Schiff, a Pulitzer Prize-winning reporter writing for The New Yorker, interviewed Essjay as a source for an article about Wikipedia. ("Know It All"; July 31, 2006) He was suggested for this to her by a member of the Wikimedia Foundation. The New Yorker, said Essjay "was willing to describe his work as a Wikipedia administrator but would not identify himself other than by confirming the biographical details that appeared on his user page."
During the interview, Jordan told The New Yorker and had said on his Wikipedia user page that he had doctoral degrees in theology and canon law. He also said he worked as a tenured professor at a private university. It was later found that he was 24 years old and had quit community college with no qualifications. The New Yorker published a correction in February 2007, which brought the issue to broader public attention.
The article said that Essjay was on Wikipedia some 14 hours or more a day. The article also said he was careful to keep his online life a secret from his co-workers and friends. Essjay was pictured as taking his laptop to class so he could be available to other Wikipedians while giving a quiz. He said that he needed anonymity to avoid cyberstalking.
Essjay said that he had sent an email to a college professor using his false persona's credentials, telling for Wikipedia's accuracy. In the message he wrote in part, "I am an administrator of the online encyclopedia project Wikipedia. I am also a tenured professor of theology; feel free to have a look at my Wikipedia userpage (linked below) to gain an idea of my background and credentials."
When Essjay was hired by Wikia in January 2007, he made changes to his Wikia profile and "came clean on who he really was," showing himself as Ryan Jordan. Other Wikipedia editors asked Essjay questions on his Wikipedia talk page about the difference between his new Wikia profile and his previously claimed credentials. Essjay posted a reason in response to the first question, saying that:Page Template:Quote/styles.css has no content.
There are a number of trolls, stalkers, and psychopaths who wander around Wikipedia and the other Wikimedia projects looking for people to harass, stalk, and otherwise ruin the lives of (several have been arrested over their activities here)...You will eventually say something that will lead back to you, and the stalkers will find it...I decided to be myself, to never hide my personality, to always be who I am, but to utilize disinformation with regard to what I consider unimportant details: age, location, occupation, etc..."
He later said on his Wikipedia user page about having fooled Schiff by "doing a good job playing the part."
Social activist and Wikipedia critic Daniel Brandt then told "The New Yorker" about the difference in profiles. In late February 2007 the magazine updated its article with a change (correction) saying that "Essjay now says that his real name is Ryan Jordan, that he is twenty-four and holds no advanced degrees, and that he has never taught."
On March 3, 2007, Andrew Lih, Assistant Professor and Director of Technology Journalism and of the Media Studies Centre at the University of Hong Kong, said on his blog that a part of Essjay's comments on the incident entered "the dangerous domain of defamation and libel" against Stacy Schiff. Lih quoted Essjay as writing on his Wikipedia talk page: "Further, she [Schiff] made several offers to compensate me for my time, and my response was that if she truly felt the need to do so, she should donate to the Foundation instead." Lih noted:Page Template:Quote/styles.css has no content.
This is an accusation of the highest degree to make about a journalist. Paying a source for a story is an absolute no-no in the normal practice of print journalism. And it struck me immediately how incredible it was he would accuse Stacy Schiff, a Pulitzer Prize winning author writing for The New Yorker, of this crime. We either have a serious breach of ethics with Ms. Schiff or another dubious statement claim from Essjay.
Lih wrote that he contacted Schiff for comment about whether she had offered to pay Essjay for his time and quoted her return email. In it Schiff said that Essjay's statement was "complete nonsense."
Talking about Jordan, Wales said, “Mr. Ryan [sic] was a friend, and still is a friend. He is a young man, and he has offered me a heartfelt personal apology, which I have accepted. I hope the world will let him go in peace to build an honorable life and reputation.” Essjay had said in reply at the time with a statement on his Wikipedia page, in part saying:Page Template:Quote/styles.css has no content.
…I *am* sorry if anyone in the Wikipedia community has been hurt by my decision to use disinformation to protect myself. I'm not sorry that I protected myself; I believed, and continue to believe, that I was right to protect myself, in light of the problems encountered on the Internet in these trying times. I have spoken to all of my close friends here about this, and have heard resoundingly that they understand my position, and they support me. Jimbo and many others in Wikipedia's hierarchy have made thier [sic] support known as well…
Reaction from inside the Wikipedia community to the Essjay/Jordan identity difference was pointed. There were many comments. While most editors opposed at least some of his actions, responses ranged from offering complete support to accusing Jordan of fraud.
As the controversy went further, the Wikipedia community began looking at Essjay's previous changes. Some felt he had relied upon his false professorship to prove he was right about his changes. "People have gone through his edits and found places where he was basically cashing in on his fake credentials to bolster his arguments," said Michael Snow, a Wikipedia administrator and founder of the Wikipedia community newspaper, The Wikipedia Signpost. "Those will get looked at again." For instance, Essjay had recommended sources such as Catholicism for Dummies, a book granted the nihil obstat and imprimatur by the Roman Catholic Church. Essjay defended his use of the book by telling fellow Wikipedia editors in a disagreement over the editing of the article Imprimatur: "This is a text I often require for my students, and I would hang my own Ph.D. on it’s [sic] credibility."
Wales was "...reported to be considering  "I don't think this incident exposes any inherent weakness in Wikipedia, but it does expose a weakness that we will be working to address," Wales added. He insisted that Wikipedia editors still would be able to remain anonymous if they wished. "We always prefer to give a positive incentive rather than absolute prohibition, so that people can contribute without a lot of hassle", Wales commented. However, he also warned that “It's always inappropriate to try to win an argument by flashing your credentials, and even more so if those credentials are inaccurate.” Wales argued "contributors to the site who claim certain credentials will soon have to prove they really have them." However, Florence Devouard, chair of the Wikimedia Foundation, was not supportive of his credential suggestion, saying, "I think what matters is the quality of the content, which we can improve by enforcing policies such as 'cite your source,' not the quality of credentials showed by an editor." A formal suggestion that users saying to have qualification would have to give something to prove they really do have them, before using them was rejected by the Wikipedia community, like all previous such suggestions.all persons who on factual disputes."
As a follow-up to his first comments to The New Yorker, Wales wrote this apology to the magazine, which showed in its March 19, 2007 issue:Page Template:Quote/styles.css has no content.
I am writing to apologize to The New Yorker and Stacy Schiff, and to give some follow-up concerning Ryan Jordan (Editors' Note, March 5). When I last spoke to The New Yorker about the fact that a prominent Wikipedia community member had lied about his credentials, I misjudged the issue. It was not O.K. for Mr. Jordan, or Essjay, to lie to a reporter, even to protect his identity.
Andrew Orlowski, a Wikipedia critic and writer for The Register—a British technology news and opinion website—criticized Jimmy Wales for hiring Essjay at the venture-capital-funded 'Wikia' and for making him a member on the Wikipedia Arbitration Committee. Essjay had admitted his stated academic and professional credentials were false before he was made a member. Orlowski added that Essjay's actions showed a harmful community way of thinking inside Wikipedia.
Others to comment negatively included ZDNet writer Mitch Ratcliffe. Ratcliffe asked "why lying about one's background qualifies a person to work for a company like Wikia, which proposes to help communities to record accurate information" and asked for additional details "such as when he fired Jordan and the reasons for the firing, as well as when he endorsed Jordan in public statements."
Larry Sanger, editor-in-chief of online encyclopedia Citizendium, and a co-founder of Wikipedia who quit the project in 2002, called Essjay's response "a defiant non-apology" and elsewhere stated Essjay's actions as "identity fraud." Showing comments by Essjay on his Wikipedia talk pages, Sanger stated that other members of Wikipedia management, including Angela Beesley (co-founder of Wikia and a member of Wikimedia Foundation's Communications Committee) and Brad Patrick (legal counsel for the Wikimedia Foundation) had worked in hiring Jordan when they knew of the identity difference. Sanger also made note that Jordan's dismissal was the result of public response. That "Only after these sad facts were publicly made aware, only after there was a response, did Jimmy Wales decide to ask for Essjay’s to quit."
- Seth Finkelstein (Internet activist) stated that Wikipedia "fundamentally runs by an extremely deceptive sort of social promise" to its editors — that they will gain academic prestige by contributing to an on-line encyclopedia. Finkelstein said Essjay was a product of that deceptive system, and was "that dream’s poster child."
- BusinessWeek commented on proposals for credential verification: "Sadly, not everyone who posts to Wikipedia is concerned with the Ten Commandments. Some are concerned with revenge. Some with self-aggrandizement. Some just have nothing better to do. We live in an age of fake IDs, fake money, fake e-mails, fake URLs, fake IP addresses, and fake votes..." However, the article argued that Wikipedia could not become a "net police" of reliability on the Internet.
- Steve Maich (journalist, Maclean's) stated that the controversy could damage Wikipedia's future as a media business operation, observing that Wikipedia's model was supposedly built upon trust and credibility.
- ITworld commented on Wikipedia contributors: "Legitimate writers, scholars and industry experts have very little motivation to contribute to Wikipedia—leaving the project with wannabes and posers like Essjay with too much time on their hands to churn out content."
- Andrew Keen (author, Cult of the Amateur) stated the controversy as an example of ignoring expert guidance in favor of the "dictatorship of idiots."
- L. Brent Bozell III (president, Media Research Center) commented that "off-setting and off-putting material" can be added to Wikipedia to create "intellectual mischief." He called the Essjay controversy "enough to make used-car salesmen cringe."
- Alex Beam (columnist, Boston Globe) criticized the Essjay affair as being part of what he characterizes as the problems of "crowdsourcing" and the "wisdom of crowds," stating also that the crowd accepts authority unquestioningly: "Who would you rather have write your encyclopedia entries? Bertrand Russell, T.H. Huxley, and Benedetto Croce, who wrote for the Britannica? Or ... EssJay?"
- Cassandra Jardine (columnist, The Daily Telegraph) stated that Essjay was "hooked on 'Wiki crack'—devotees' jargon for the thrill of seeing your efforts debated." She further observed that "Essjay has provided a reminder that any given entry could have been written by someone as ignorant as ourselves. On the other hand, no one has taken issue with his edits, only his assumed persona, so perhaps the real lesson of this democratic medium is that college drop-outs might be as authoritative as professors."
Following the media broadcast of the Essjay controversy, a number of people noted the damage to the credibility of Wikipedia. On March 2, 2007, a report in The Chronicle of Higher Education commented "the incident is clearly damaging to Wikipedia's credibility—especially with professors who will now note that one of the site's most visible academics has turned out to be a fraud." Ross Brann, a professor of Judeo-Islamic classes at Cornell University in Ithaca, stated that Wikipedia is without a way to expertly review, saying, "They could make up your life if they wanted to." Brann also said that Wikipedia "has no place in the University," and he believed the Essjay incident would do nothing to change the negative opinion that academics generally hold about the online encyclopedia. Students at Cornell stated that they may continue to use Wikipedia as a quick source of information, though they would not cite it in scholarly work.
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